This in-person training, hosted by Dale Carnegie of Nevada, will help you influence outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!
Course Objectives:
- Display a positive attitude and professional image.
- Speak confidently, diplomatically, and tactfully in difficult situations.
- Use emotional controls to sustain success.
- Increase trust, credibility, and respect through words and actions.
- Build rapport and strengthen relationships.
What You'll Learn:
- Develop flexibility in your communication style and assess the intent of your messages against the outcomes.
- Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized.
- Avoid conflict by staying calm and poised under pressure.